Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and one win ("one win," "we," "us," or "our") governing your access to and use of the one win website located at onewin.one and all associated services, games, and features (collectively, the "Platform").

By accessing the Platform, registering an account, making a deposit, or placing any bet or wager, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

one win operates as an online gaming platform serving Filipino players within the Philippine regulatory environment. The Platform is intended for entertainment purposes only. All gaming activities on one win are subject to applicable Philippine laws and regulations, including those administered by the Philippine Amusement and Gaming Corporation (PAGCOR).

2. Eligibility & Age Verification

To register and use the one win Platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. This is the minimum legal age for casino-style gambling in the Philippines as prescribed under applicable Philippine gaming law.
• You must be accessing the Platform from a jurisdiction where online gaming is lawful. It is your sole responsibility to ensure that your use of the Platform complies with the laws of your jurisdiction.
• You must not be a person who has been excluded from gambling by any regulatory authority or self-exclusion program.
• You must not be an employee, contractor, director, officer, or agent of one win, or an immediate family member of any such person.
• You must have full legal capacity to enter into a binding contract under Philippine law.

one win reserves the right to request documentary proof of age and identity at any time. Acceptable documents include Philippine government-issued identification such as a passport, driver's license, SSS/UMID card, or PhilSys National ID. Failure to provide satisfactory proof of age may result in account suspension and withholding of funds pending verification.

Any account found to have been registered by a person under 21 years of age will be immediately closed, all winnings will be forfeited, and deposits may be returned at one win's sole discretion after deducting any applicable administrative costs.

3. Account Registration & Management

3.1 Registration Requirements

To access real-money gaming on one win, you must register a player account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and phone number. Providing false or misleading information is a material breach of these Terms.

3.2 One Account Policy

Each individual is permitted to hold only one active account on the one win Platform. The creation of multiple accounts — whether under the same or different names, email addresses, or payment methods — is strictly prohibited. Where duplicate accounts are identified, one win reserves the right to close all associated accounts, void any pending bets, and forfeit any balances or bonuses held therein.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your one win login credentials, including your username and password. You must not share your account credentials with any third party. one win will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify one win immediately if you suspect any unauthorized use of your account.

3.4 Know Your Customer (KYC)

one win is required to conduct identity verification (KYC) in accordance with PAGCOR-mandated anti-money laundering (AML) requirements. KYC verification is mandatory before processing withdrawals above applicable thresholds. You agree to cooperate fully with all KYC requests and to provide accurate supporting documentation in a timely manner.

3.5 Account Currency

All one win accounts are denominated in Philippine Peso (PHP / ₱). All deposits, wagers, winnings, and withdrawals are processed in PHP. one win does not accept or process transactions in cryptocurrency of any kind.

4. Deposits, Withdrawals & Payment Methods

4.1 Accepted Payment Methods

one win accepts deposits and processes withdrawals via the following payment methods available to Philippine-based players:

• GCash
• PayMaya / Maya
• Bank transfer via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank
• Debit card (Philippine-issued)

Credit card deposits for gambling purposes are not accepted, in compliance with applicable Philippine regulations. Cryptocurrency transactions of any kind are strictly prohibited on the Platform.

4.2 Deposit Conditions

All deposits must be made from a payment method registered in your own name. one win does not accept deposits from third-party payment sources. Minimum and maximum deposit limits apply and are displayed at the time of transaction. Deposits are generally credited to your one win account balance immediately upon confirmation from the payment provider.

4.3 Withdrawal Conditions

Withdrawals will only be processed to a payment method previously used to fund your account and registered in your own name. Completed KYC verification is required for withdrawals above applicable thresholds. one win reserves the right to conduct additional security checks before processing any withdrawal. Processing times vary by payment method and are displayed in the cashier section of the Platform.

4.4 Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. one win reserves the right to apply a monthly dormancy administration fee to dormant accounts after providing reasonable notice. Players are encouraged to log in periodically to keep their accounts active.

5. Bonuses & Promotions

one win offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time of the offer:

• Bonuses are available to eligible players only. one win reserves the right to determine eligibility at its sole discretion.
• All bonuses are subject to wagering (rollover) requirements. Bonus funds and any winnings derived from bonus funds cannot be withdrawn until the applicable wagering requirements have been fully satisfied.
• Wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal caps applicable to each bonus are specified in the individual promotion terms.
• one win reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice.
• Bonuses may not be combined unless explicitly stated otherwise in the promotion terms.
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts to claim bonuses, placing low-risk bets to satisfy wagering requirements, or exploiting technical errors — will result in the forfeiture of the bonus and any associated winnings, and may result in account suspension.

6. Gameplay Rules & Betting

All games available on the one win Platform are governed by individual game rules displayed within each game interface. In the event of any conflict between these Terms and individual game rules, the individual game rules shall prevail with respect to that specific game.

one win uses certified Random Number Generator (RNG) technology for all applicable games. Live dealer games are conducted by real dealers via HD video stream. Game outcomes are final once confirmed by the system. one win will not reverse confirmed game results except in cases of verified technical malfunction.

In the event of a technical malfunction, disconnection, or system error during gameplay, one win reserves the right to void affected bets and return stakes to the player's account. one win shall not be liable for any losses arising from technical failures beyond its reasonable control.

Minimum and maximum bet limits apply to all games and are displayed within each game interface. one win reserves the right to adjust bet limits at any time.

7. Prohibited Conduct & Fraud Prevention

The following conduct is strictly prohibited on the one win Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement or regulatory authorities:

• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Creating or operating multiple accounts on the Platform.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage.
• Colluding with other players to manipulate game outcomes or exploit bonus structures.
• Engaging in arbitrage betting, matched betting, or any strategy designed to exploit promotional offers without genuine gaming intent.
• Attempting to launder money or use the Platform for any illegal financial activity.
• Exploiting software bugs, glitches, or technical errors for financial gain. Any winnings obtained through exploitation of errors are void and must be returned.
• Accessing the Platform from a jurisdiction where online gaming is prohibited by law.
• Allowing any third party to access or operate your account.

8. Responsible Gaming

one win is committed to promoting responsible gaming practices. We recognize that gambling can become harmful for some individuals, and we have implemented a range of tools to help players maintain control over their gaming activity.

Gambling is addictive. Know when to stop. If you feel that your gambling is no longer recreational and is causing financial, emotional, or social harm, please make use of the responsible gaming tools available on the Platform or contact our support team immediately.

Available responsible gaming tools include:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Session Time Limits: Receive reminders and automatic logouts after a set period of play.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net gaming activity.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

Players who are 21 years of age or under are strictly prohibited from using the Platform. one win reserves the right to request age verification at any time and to close accounts where the age requirement is not met.

9. Privacy & Data Protection

one win collects, processes, and stores personal data in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

one win will not sell, rent, or otherwise transfer your personal data to unaffiliated third parties except as required by law, as necessary to operate the Platform (e.g., payment processors, KYC verification providers), or with your explicit consent. For full details on how your data is handled, please refer to our Privacy Policy.

10. Intellectual Property

All content on the one win Platform — including but not limited to text, graphics, logos, game software, audio, video, and user interface design — is the exclusive property of one win or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of one win.

11. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, one win shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of goodwill.

one win's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your one win account in the thirty (30) days immediately preceding the event giving rise to the claim.

one win does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

12. Account Suspension & Termination

one win reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within a reasonable timeframe.
• Suspected fraudulent, illegal, or abusive activity.
• Receipt of a self-exclusion request from the player.
• Regulatory requirement or instruction from PAGCOR or any other competent authority.
• Account inactivity for an extended period as described in Section 4.4.

Upon account closure, any verified real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to the player via the original payment method, subject to completion of any outstanding KYC or AML checks.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the Platform, you agree to first contact one win's customer support team to seek an informal resolution. If the dispute cannot be resolved informally within thirty (30) days, either party may refer the matter to the appropriate courts or regulatory bodies in the Philippines, including PAGCOR where applicable.

14. Amendments to These Terms

one win reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email or prominent notice on the Platform at least seven (7) days before taking effect, where practicable. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the one win support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: We aim to respond to all written enquiries within 2 business days.

Responsible Gaming Reminder: Gambling is addictive. Know when to stop. Must be 21+ to play. If gambling is causing harm, please use our self-exclusion tools or contact our support team immediately.