At one win, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines 🇵🇭.
Our Privacy Commitments
These six principles guide how one win handles every piece of personal information entrusted to us by our players across Manila 🇵🇭, Cebu 🇵🇭, Davao 🇵🇭, and beyond.
one win uses industry-standard SSL/TLS encryption, secure data centers, and strict access controls to protect your personal information from unauthorized access, disclosure, or misuse at every layer of our infrastructure.
We do not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the one win platform, comply with legal obligations, and improve your gaming experience.
As a Filipino player, you are protected by the Data Privacy Act of 2012. You have the right to access, correct, and request deletion of your personal data held by one win, subject to applicable legal and regulatory requirements.
one win collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed to deliver our services.
We use cookies and similar technologies only to keep you logged in, remember your preferences, and analyze platform performance. We do not use third-party advertising cookies or cross-site tracking technologies.
Your data is not kept indefinitely. one win retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by PAGCOR regulations and Philippine anti-money laundering laws.
This Privacy Policy ("Policy") describes how one win ("one win," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the one win website at onewin.one and all associated services, features, and content (collectively, the "Platform").
This Policy applies to all personal data processed in connection with your use of the Platform, regardless of whether you are a registered player, a visitor browsing the site, or a person who contacts our support team. It covers data collected online through the Platform as well as data you may provide to us through other channels such as email or live chat.
one win is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
By registering an account on one win or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and close your account.
For the purposes of the Philippine Data Privacy Act of 2012, one win acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed.
Where we engage third-party service providers to process personal data on our behalf (for example, payment processors or KYC verification providers), those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with our instructions and applicable data protection law.
For all privacy-related enquiries, requests, or complaints, please contact our designated Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
one win collects the following categories of personal data, depending on how you interact with the Platform:
one win collects personal data through the following means:
one win uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, one win processes your personal data on the following legal bases:
one win does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
We engage trusted third-party service providers who process personal data on our behalf, including KYC/identity verification providers, payment processors (GCash, Maya, Philippine banks), fraud detection services, cloud hosting providers, and customer support platform operators. All such providers are contractually bound to process your data only as instructed by one win and in compliance with the Data Privacy Act of 2012.
We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of one win's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
We may share your data with other parties where you have given your explicit prior consent to such sharing.
one win primarily stores and processes your personal data within the Philippines or in jurisdictions that provide an adequate level of data protection. Where personal data is transferred outside the Philippines — for example, to cloud infrastructure providers — one win ensures that appropriate safeguards are in place, including contractual clauses that meet the standards required by the National Privacy Commission.
By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the protections described in this Policy.
one win retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:
When personal data is no longer required, one win will securely delete or anonymize it in accordance with our data disposal procedures.
one win implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, one win will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Data Privacy Act of 2012 and NPC regulations.
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your one win login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
one win uses cookies and similar tracking technologies (such as local storage and session tokens) to operate and improve the Platform. The types of cookies we use are:
one win does not use third-party advertising cookies, cross-site tracking pixels, or behavioral profiling technologies for marketing purposes.
You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including your one win login session.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by one win:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days, or within such extended period as permitted by applicable law. We may need to verify your identity before processing your request.
The one win Platform is strictly intended for individuals who are 21 years of age or older, in accordance with the minimum legal gambling age in the Philippines. one win does not knowingly collect personal data from persons under 21 years of age.
If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the personal data, and return any deposits at our discretion. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 15.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.
one win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or prominent notice on the Platform at least seven (7) days before taking effect, where practicable.
The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.
Your Privacy Matters: one win is committed to handling your personal data with the highest standards of care and transparency. If you ever have concerns about how your data is being used, please reach out — we are here to help.
Now that you know how one win protects your privacy, enjoy the full casino experience — live games, slots, bingo, and fast PHP payouts — with complete peace of mind.
⚠️ Must be 21+ to play. Gambling is addictive. Know when to stop.